How Can I...?
Practical answers, fast.
Aim Higher
The tough bosses often hurt people. The nice ones often develop no one. A pilot's lesson from Viktor Frankl, what the research says about expecting more, and how to start.
Aim Higher
The tough bosses often hurt people. The nice ones often develop no one. A pilot's lesson from Viktor Frankl, what the research says about expecting more, and how to start.
Who Made YOU Better?
Thoughts on one of the most important leadership skills
Why Am I Talking? Five Habits of Real Listening
Silence, catching the last sentence, and ten minutes a day: five habits that help people say what they came to say.
"You Matter": The Power and Beauty of Follow-Ups
Remembering a colleague’s trip or exam, and asking about it later, builds trust and engagement. How to make follow-ups a daily habit.
Curiosity: The Leadership Edge No One Taught You
A child’s question about the sky points to an overlooked leadership skill. Curious leaders ask the second question, and build trust by doing it.
Receiving Feedback: The Real Leadership Skill
Giving feedback gets the training. Receiving it well decides whether people keep telling you the truth.
How Can I Be More Productive?
Eight methods, from Pomodoro to the 80/20 rule, each with one tip you can try today.
How Can I Give Better Feedback?
SBI, STAR, COIN and the 360-degree approach: four common feedback models, what each one does and when to use it.
How Can I Become a Better Listener?
Seven listening models, from HURIER to WAIT, each with one tip for your next conversation.
Keep reading
When “Awesome” Means “Okay”
“Great start!” “Passt.” “Pas mal.” Three ways to praise, three ways to be misunderstood. A tongue-in-cheek dictionary of American, German and French office talk, the research behind it, and seven habits that get your feedback through.
Your Team Is Talking in Circles. Who Is the Problem?
Three capable people, one launch, and a meeting that ends with someone walking out. Make your call, see what it sets in motion, then find out what kind of problem-solver you are.
You Told Her She Isn’t Ready. Now She’s Pulling Away.
A development conversation went badly, and one of your best people has gone quiet. Make your call, see what it sets in motion, then compare your path with our AI and the research.
You Have Feedback for Tom. When Do You Give It?
A colleague complains about one of your best people, and his development conversation is two weeks away. Make your call, see what it sets in motion, then compare your path with our AI and the research.
Superbosses, Rembrandt and a Quiz: Your September Issue
Leaders who build other leaders, Rembrandt's workshop, a quiz on learning and leadership and fresh science on coaching and AI.
Grow Teachers
In 1913 Maria Montessori filled Carnegie Hall. Within a decade her American movement had faded. She learned that a method lives through the people trained to use it, and spent the rest of her life training them.